Free Tutorial: Managing Your Responses to Customers
Learn how to use the Online Review Management Services tool from Comporium Media Services.
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Your customers are talking about you. Make sure you’re listening.
Managing Your Responses to Customers
Minitor, track and manage your responses to customers and grow your online reputation with social tools from Comporium Media Services.
Respond to Customers
Everyone wants to be heard. Customers talk about your business online every day. Often, they expect a response--and quickly. The payoff is simple: When you take the time to respond to comments, it builds goodwill.
If responding to comments across multiple websites and social media accounts takes up much of your day, you’re less likely to do it. That’s why we have a solution that helps you respond to customers and their comments quickly and efficiently. Connect all your social media accounts and respond to them all from our easy-to-use dashboard. Interact with customers to thank them for their positive remarks. Intercept negative comments and take the conversation offline so you can solve the problem privately. Our time-saving templates help you get in the habit of talking to your customers on a regular basis. You can even offer coupons within your responses. Over time, if you respond to reviews in a consistent, sincere, and helpful manner, you’ll create trust and loyalty within your customer base. Ultimately, this adds to the positive perception of your business. You’ll turn your online audience into real customers, leading to real transactions and real growth in your bottom line.
When you think about your company, what do you see? Your logo? Your fleet of vehicles? The products you sell? All of these things are part of your brand. Your brand is composed of anything and everything that identifies your company, including the things you produce...read more